Recruitment

Clerical Officer (“Member Services Officer”)

Public Service Credit Union is a modern, member-focused industrial credit union whose primary aim is to provide financial services that meet the needs of our growing membership. We operate from offices at Earlsfort Terrace, Dublin 2, Ringsend Road, Dublin 4 and Earl Place, Dublin 1. This is an excellent opportunity to join a leading and ambitious credit union. This is an excellent opportunity to join a leading and ambitious credit union and will suit somebody with energy and attention to detail.

Reports to: Lending Manager

Role Summary

The role of the Clerical Officer is to provide administration support for a range of member services, including:

• Processing lodgements / withdrawals
• Processing and issuing loan applications
• Providing administrative backup to loans officers
• Helping members to access services such as loans, savings, current accounts, deposit accounts and insurances (in person, by telephone and online)
• Dealing with member queries
• Assisting with the administration of member payroll deductions and other electronic payments
• Conducts all tasks in accordance with the credit union’s policies on anti-money laundering and data protection
• Any other duties that may be required

The Person

• A minimum of 12 to 18 months’ experience working in a financial services environment
• A pleasant manner with strong interpersonal skills
• A good level of education, possibly to third level
• An excellent knowledge of Word and Excel
• Excellent administrative, organisational, and support skills and the ability to prioritise tasks
• Interest in pursuing further education and training
• Strong attention to detail to help ensure that the credit union maintains a high standard of member service and regulatory compliance
• An ability to work as part of a team
• Experience working with the Progress system an advantage